This is a direct channel of communication between the Finaxis Financial Conglomerate and its clients under the terms of National Monetary Council Resolution No. 4,433 of 7/23/2015.

The Ombudsman’s Office has the mission of providing last resort service to the demands of customers and users of products and services that have not been solved in conventional service channels.

The Finaxis Financial Conglomerate’s Ombudsman channel is available Monday through Friday, from 10:00 a.m. to 5:00 p.m., Brasília time (except Saturdays, Sundays and holidays).



    Ombudsman Contact

    Tel: 0800 601 1313 – From Brazil


    Rua Pasteur, 463
    11º andar, Água Verde
    CEP 80250-104
    Curitiba PR Brasil

    Banco FINAXIS - Curitiba, PR

    Rua Pasteur, 463 11º andar

    Água Verde CEP 80250-104

    Tel. (41) 3074-0909

    FINAXIS CTVM - São Paulo, SP

    Av. Paulista, 1842 Torre Norte 1º andar cj. 17

    Bela Vista CEP 01310-923

    Tel. (11) 3526 9001


    Tel. (11) 3526-9634