PETRA Bank, in accordance with current legislation, has an Organizational Ombudsman Structure. It is a direct channel of communication between the Financial Conglomerate FINAXIS and its clients.
Its mission is to intervene, for example, when customers do not feel satisfied with the solution presented by conventional service channels.
The Ombudsman of the Financial FINAXIS Conglomerate is available Monday to Friday, from 10:00 to 17:00 hours, GMT (excluding holidays).
Tel: 0800 601 1313
Rua Pasteur, 463
11º andar, Água Verde
Curitiba PR Brasil